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William Thomson, 30, head concierge at the iconic Macdonald Randolph Hotel has been crowned as the UK’s Young Concierge of the Year by the elite global association Les Clefs d’Or.

Randolph concierge crowned UK’s best

William Thomson, 30, head concierge at the iconic Macdonald Randolph Hotel has been crowned as the UK’s Young Concierge of the Year by the elite global association Les Clefs d’Or
Scrutinised by a panel of judges, William was put through his paces with a succession of tests on his product knowledge, empathy, confidence, use of evolving technology and his understanding of international travellers’ needs.

"Fun but rigorous"

The Society of the Golden Keys (Les Clefs d’Or ) is the world’s premier association of concierges and only the very best are admitted.

 

Identified by the Concierge Clefs d’Or keys they display on the collar of their uniforms, these are already the very best hotel concierges in the world, yet William Thomson from Oxford’s Macdonald Randolph Hotel has beaten stiff competition from London-based rivals to be awarded the title of UK Young Concierge of the year.

Scrutinised by a panel of judges, William was put through his paces with a succession of tests on his product knowledge, empathy, confidence, use of evolving technology and his understanding of international travellers’ needs. He also successfully passed a written exam on the history of the Les Clefs d’Or, international geography and hotel knowledge, before progressing to a final international panel presentation on his aspirations within the industry.

William said: “This is a fun but rigorous competition; mystery shoppers tested me and interrogated my association and representation of Les Clefs d’Or. Joining this respected international group is recognition of a job well done, but to have won this prestigious award and be identified as the very best in the UK is a fantastic achievement.”

William will now progress to represent Great Britain at the Les Clefs d’Or world congress in Berlin next year, where he will vie for the title as the world’s best young concierge.

 

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